Privacy Policy

Last updated: 17 September 2025

Quiet Cove Works (“we”, “us”, “our”) operates the website available at https://quietcoveworks.sbs (the “Site”). This Privacy Policy explains what information we collect, how we use it, the choices you have, and your rights under applicable laws including the UK GDPR/UK Data Protection Act 2018, the EU GDPR (where applicable), and the California Consumer Privacy Act (CCPA)/CPRA.

1. Who we are and how to contact us

Quiet Cove Works
Flat 21d Rosie Island, Eileenstad, OX3 7PJ, UK
Phone: +44 0920 436 977
Email: [email protected]
Registration No: 96508260

2. Information we collect

2.1 Information you provide

• Contact details (name, email, phone) when you write to us via the contact form or email.
• Project details or inquiries you voluntarily submit.
• Billing and delivery information if you purchase products or services (processed by our payment/fulfilment partners).

2.2 Information collected automatically

• Usage data: pages viewed, referring/exit pages, timestamps, approximate location, device and browser information.
• Cookies and similar technologies for preferences, performance, and analytics. See “Cookies” below.

2.3 Information from third parties

• Analytics and advertising partners (e.g., Google Analytics, Facebook Pixel) provide aggregated insights about traffic and conversions.

3. How we use your information

• To provide and improve the Site, content, and user experience.
• To respond to inquiries and provide customer support.
• To analyze Site performance and measure audience engagement.
• To prevent fraud, secure the Site, and comply with legal obligations.
• With your consent, to send updates or marketing communications you request (you can opt out anytime).

4. Legal bases for processing (EU/UK)

• Contract: responding to your requests or providing services you ask for.
• Legitimate interests: Site operation, analytics, security, and improvement balanced against your rights.
• Consent: non-essential cookies/analytics/marketing where required.
• Legal obligation: recordkeeping, regulatory requirements.

5. Cookies and similar technologies

We use cookies categorized as:

• Necessary: required for basic Site functionality (cannot be disabled).
• Performance: help us understand how the Site performs and is used.
• Analytics: measure traffic and engagement (e.g., Google Analytics).

You can manage preferences via the cookie banner’s “Customize” button or your browser settings. If you decline non‑essential cookies, some features may be limited.

6. Analytics and advertising

We use Google Analytics (gtag) to understand aggregated usage trends and Facebook Pixel to measure conversions. These providers may set cookies or collect identifiers, device data, and usage information. Learn more and opt out:

• Google: https://policies.google.com/technologies/partner-sites and https://tools.google.com/dlpage/gaoptout
• Meta (Facebook): https://www.facebook.com/policy.php and https://www.facebook.com/help/568137493302217

7. Sharing your information

We do not sell your personal information. We may share it with:

• Service providers (hosting, analytics, email, payments) under contracts requiring confidentiality and security.
• Professional advisers (legal, accounting) under duty of confidentiality.
• Authorities where required by law or to protect rights, safety, and security.
• In connection with a business transaction (e.g., merger), subject to safeguards.

8. International transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred from the UK/EU.

9. Data retention

We retain personal information only as long as necessary for the purposes described or as required by law, then delete or anonymize it. Typical periods:

• Contact inquiries: up to 24 months after resolution.
• Analytics data: per provider default/your consent choices.
• Transaction records: as required by tax and accounting laws.

10. Your rights

EU/UK individuals

You have rights to access, rectify, erase, restrict or object to processing, and data portability. Where processing is based on consent, you can withdraw it at any time. You may also complain to your local supervisory authority (e.g., ICO in the UK).

California consumers (CCPA/CPRA)

You have rights to know, correct, delete, and to limit use of sensitive personal information, and to not be discriminated against for exercising rights. We do not “sell” personal information as defined by CCPA/CPRA.

To exercise rights, contact: [email protected].

11. Security

We use reasonable technical and organizational measures to protect personal information. No system is 100% secure; please use the Site responsibly.

12. Children’s privacy

Our Site is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal data from children. If you believe a child provided data, contact us to delete it.

13. Third‑party links

Our Site may link to third‑party websites. We are not responsible for their privacy practices. Review their policies before providing data.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes may be notified via the Site or by email if appropriate.

15. Contact

For questions or requests, email [email protected] or write to: Quiet Cove Works, Flat 21d Rosie Island, Eileenstad, OX3 7PJ, UK.